Privacy Statement

TRUSTe online privacy certification

 

Privacy Policy

Last Updated Date: September 30, 2013

 

Pool and Spa Supply Store has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program does not cover information that may be collected through downloadable software. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at support@PoolandSpaSupplyStore.com. If you are not satisfied with our response you can contact TRUSTe here.

 Pool and Spa Supply Store is a Participant in the TRUSTe Privacy Seal Program. TRUSTe is an independent organization whose mission is to advance privacy and trust in the networked world. This privacy statement covers the site www.poolandsupplystore.com. Because this Web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices monitored for compliance by TRUSTe.

 This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis (see “Changes in this Privacy Statement”). Thank you for visiting our web site.

 Collection of Information

We collect personally identifiable information (PII), like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. If you purchase a product from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

 When you purchase a product, we will use your name and email address to send you our newsletter. If you no longer wish to receive our newsletter, you may follow the unsubscribe instructions to remove yourself from our list. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to support@PoolandSpaSupplyStore.com with "unsubscribe" as the subject line.

 Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

 We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.

Cookies are used to improve and enhance your overall experience on our site with navigation, customer logins and shopping cart. We set a persistent cookie to store your passwords, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.

If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited. If cookies are not enabled you will lose the ability to add multiple items to your shopping cart and you will not be able to save your shopping cart, but you will still be able to checkout with single item purchases.

Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies. This privacy statement covers the use of cookies by this site only and does not cover the use of cookies by any advertisers. See “Third Party Advertisers.”

Clear Gifs (Web Beacons/Web Bugs)

We employ or our third party advertising partner employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.

To learn more about our advertising company’s use of clear gifs, please go to www.constantcontact.com.

We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see “Choice and Opt-out.”

Third Party Advertisers

Sales in a Click, our advertising partner will send out a monthly newsletter to your email address. To learn more about our advertising please go to www.constantcontact.com.

Out of respect for your privacy, we present the option not to receive these types of communications. Please see the “Choice and Opt-out.”

We don’t use any third party banner advertising on our site.

Links to Other Sites

This Web site contains links to other sites that are not owned or controlled by Pool and Spa Supply Store. Please be aware that we, Pool and Spa Supply Store, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies only to information collected by this Web site.

Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook Like button [and Widgets, such as the Share this button or interactive mini-programs that run on our site]. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served in our Web site; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes. We will not share, sell, rent, or trade PII with third parties for any promotional purposes except as described in this privacy policy.

Agents/Service Providers

We use other third parties such as a shipping company to fulfill orders, a credit card processing company to bill you for goods and services, and a third party marketing provider to provide broadcast email services for us. When you purchase a product, we will share name, email, and shipping address as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for promotional purposes.

Tell-A-Friend

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Pool and Spa Supply Store does not store this information for the sole purpose of sending this one-time email.

Your friend may contact us at support@PoolandSpaSupplyStore.com to request that we remove this information from our database.

Reviews/Testimonials

If you write a review on this site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. If you want to remove your personal information that is being displayed on our website under public pages, please email us at support@PoolandSpaSupplyStore.com .

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). To learn more about SSL, follow this link www.comodo.com.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can email us at support@PoolandSpaSupplyStore.com .

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by signing in to “Your Account,” emailing us at support@PoolandSpaSupplyStore.com or contacting us by telephone or postal mail at the contact information listed below.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at support@PoolandSpaSupplyStore.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Choice and Opt-out

If you wish to unsubscribe to our newsletter, special deals, or promotional e-mails, select “unsubscribe” link at the bottom of the emails or send an e-mail to support@PoolandSpaSupplyStore.com with "unsubscribe" as the subject line.

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page prior to the change becoming effective.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below: Pool and Spa Supply Store 7312 Otter Creek Drive New Port Richey, Fl 34655 888-697-7946 support@PoolandSpaSupplyStore.com

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